For years I had been a Cingular customer, even before they were Cingular (when they were called Cell One). Over ten or so years of service I became increasingly unhappy with them. Several years ago I finally got so disgusted that I changed service, something I usually don't do lightly.
I switched to T-Mobile. This also allowed me to enjoy being online at their many hotspots, and freed me from being 'stuck' in the office while needing to work. Now, I-Pod in hand, I have other uses for my T-Mobile service as well, none of which is the focus of this blog.
I have a habit of wanting to keep a record of correspondences, whether they are emails or text messages. Since I am a prolific texter, this has begun to present a problem, especially since my telephone, not my SIM card, stores text messages. I use a Nokia phone. I found this out the hard way after using a SIM card reader and finding only my phone book.
Wanting a quicker way to get an answer, I emailed T-Mobile's tech support when I couldn't find an answer online on their site. I should have just gone to the Nokia website, which is exactly what their tech support could have just said. Instead, they were nice enough to suggest I go to the Nokia site to download PC Suite, where I could then backup and export my SMS text messages. And yes, they also suggested that I refer to my Nokia User Manual, but not before they were customer service oriented enough to tell me what I needed.
Anyone with a Nokia phone who wants to save or export their SMS text messages can download PC Suite free. Downloading it will also install the drivers needed to recognize your cable, if you choose to connect that way versus via Bluetooth. The OEM cable I originally bought did not work - my Nokia phone would not recognize it, and when I received my Nokia cable I immediately saw why (the pin connectors).
In conclusion, I've called T-Mobile many times, and except for once, I have never been dissatisfied or disappointed with the quality of help that I received. I can't say that for ANY other telecommunications company I've dealt with, and there have been many. Thanks, T-Mobile!