Today's Chicago Tribune reported that by this Fall, the Chicago Transit Authority will be providing some cars during rush hour that will have no seating. I know that my customer experience on the CTA varies by route and by timing, but it is always crowded during rush hour. Because we have flexible schedules at our office, I avoid rush hour like the plague. However, there have been times that this was unavoidable, and usually when I had to carry heavy folders or bags of supplies back to my residence. Being able to get a seat, even if it isn't until the last few stops, is like a bit of Heaven after a very long day in the office.
This new "service level" that the CTA will be offering, or rather providing, appears to do very little to improve customer satisfaction with the CTA. The customer experience on mass transit during very crowded, standing room only times is also often accompanied by the usual pervs who feel people up, the pickpockets and the feeling of being a piece of meat. With the seatless cars, now customers of the CTA will be able to experience that feeling that they are truly in a cattle car. This is the type of ride a world class city provides on their transit systems?
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