UPS Quality of Service

I'm sitting in my office when I hear the UPS truck pull up.  We are, for the record, in 60625.  Up to two years ago, we had UPS service that was so good that I'd always request orders be shipped UPS.  No more.

During the time when we had a high level of service, it was the absolute best service imaginable.  Back then, our driver was this incredibly hard working man named Jesus.  We also had many hard working substitute drivers, including one named Lionel.  And then there was Curtis, who generally has provided us the opposite level of service, and I use the term 'service' loosely. 

This is a UPS driver who refuses to bring packages upstairs.  When we've asked him to bring them upstairs, he refuses.  He chooses to dump them in the foyer, which is unsecured.    Most of the time he doesn't even bother to ring the doorbell.  Notes requesting him to ring the bell, or to deliver heavy packages to the appropriate floors have been ignored.  The worst time was when this particular driver dropped a 50 pound case in the foyer and when we called to have it brought up, he refused. 

Requesting a delivery pick-up isn't much better -- this person has blown off pickups several times, and when we check on line there's some story about being unable to do the pick up request.  This excuse shows up despite someone being here WAITING for the delivery pickup.  Have we complained??? YES absolutely. 

December 2007 rolled through and we were cringing at the thought of more Curtis "deliveries" but for some odd and wonderful reason, the UPS Santa delivered Arnold to us for the holidays.  Arnold was another driver par excellence, and another hard worker, with impeccable manners and providing excellent delivery service. Unfortunately they took Arnold away from our route, and instead of our regular guy Sergio, all too often we are still stuck with lousy delivery service.  With inconsistent and usually lousy UPS service, it's hard not to want to call FedEx for package delivery service.

Our  experience with UPS in the last two years has been very inconsistent, from stellar to very poor.  Poor service in the package delivery service is not a service level to aspire to.