UPS and FEDEX service decline?

Since last fall, I noticed that UPS stopped ringing my doorbell when they deliver, and worse yet, they would just 'drop' the packages in the foyer.  Since I live in the city, I always preferred UPS deliveries to the Post Office since they would hand delivery everything and it wouldn't just sit out in the open.  In the past, we've had packages left in the foyer stolen by passersby, so the drive and dump mode is not a good thing here. 

We had a great UPS guy before.  In fact, we had a great substitute driver that took over his route part of the time when our regular driver changed routes.  I was talking with one of my neighbors, a retired UPS Supervisor who commented that FED-EX was doing the same thing, and we thought that perhaps it was driver specific.  Then a friend of mine in another neighborhood commented that the UPS driver was also doing the drive and drop delivery method, as well.  Since I appreciate a driver ringing my bell and bringing the darn thing upstairs (especially when it involves a case of printing paper), I was dismayed to experience what seemed like a decline in service levels.

Last week I called UPS at one of their operations centers.  It turns out according the the UPS person I spoke to, IDOT (the Illinois Department of Transportation) reduced the amount of hours that a driver can be on the road per day, from 12 to 11 hours.  Anyone who ever knew a UPS driver knows that they work long hours, that they hit the road very early and that they have to be back by 8pm so that their packages can be unloaded and processed and retransported to whatever hubs they need to go to.  So basically, the drivers have to do what they did in 12 hours in 11 hours, or some semblance of that.  Now if that is true, I can understand why the service level went from personalized delivery to what my postman does, which is to drop it off in the hallway. 

That being said, today my FEDEX delivery guy rang my bell and schlepped up a heavy box for me.  Truck to driver to recipient package delivery isn't all dead yet, Hallelujah!