JR.com Hauppage USB TV tuner

I often order items on line for my mother, who does not use a computer.  On several occasions, the best price/deal seemed to keep bringing up JR.com, and so she's had many orders put in with this company.  I was always impressed at the consistently rapid order processing turnaround.  With on line ordering, one expects that we will receive a confirming email for both the order and the shipping, and JR.com is no exception. 

When my old CRT style television finally bit the dust, I wanted the luxury of shopping around for an LCD that would fit my budget and needs.  Being a continual student of popular culture, I had to watch this season's newer television programs.  I needed a quick solution for the interim, and ordered a Hauppauge USB TV tuner.  It came quickly, I set it up with no problems on both my desktop and notebook, and had fun watching TV on either computer.  In less than a week I had what is known as an equipment failure.  Neither computer would any longer recognize the USB device.  I called JR.com and explained the situation, received an RA and soon after returning it, I've just received an email that my new tuner is being shipped out to me.

Many companies can boast low cost prices, but a company that can provide a competitive price AND great service is the company that I want to return to again and again.  When do we really find out about great service?  Unfortunately this experience comes when we have problems.  JR.com has not disappointed me, and I'll be glad to buy from them again.

Comments

[J&R]

Thanks so very much for your kind words about J&R. We look forward to serving all of your electronics needs in the future. :)