Organic Delights

Several years ago a friend of mine sent me a dried fruit sampler from Diamond Organics. It was without question the absolutely best organic dried fruit that I had ever had. We think so highly of their food quality that we’ve been sending business associates gifts from this company.

The Wednesday night before Mother’s Day I ordered one of their samplers and some organic spelt sweet potato biscuits for my mom. The company usually ships two days overnight unless an item is perishable, in which case they usually ship overnight. Since I had perishables, on Friday I had expected my order. Nothing came. I looked at their website and realized that I probably messed up the shipping method. I emailed them with a question: “We placed our order Wednesday night. Did we specify the wrong shipping method?  One of these items was for Mother's Day.”

Several hours later I received an email, not from them directly but from Fed Ex. My package was upgraded to FedEx Overnight morning delivery. We had our food by 10:30 A.M. I looked at our online bank statement to see if there were any additional shipping charges, since my lack of appropriate communication did contribute to the delay. There was none. I’ve known that Diamond Organics has stood for high quality organic foods, and now I can say that they also stand for superb customer service. You can find their website and all their delectable organic foods at www.diamondorganics.com.